Shipping & FAQ

Standard Economy Shipping Costs

Orders that include stamps only:
USA • $6.75 USD flat rate (includes tracking)
Canada • $3.00 CAD economy mail (NO TRACKING)
Canada • $8.00 CAD flat rate (includes tracking)
International • Calculated upon checkout

Sticker orders only:
USA • $1.50 USD economy mail (NO TRACKING)
Canada • $2.00 CAD economy mail (NO TRACKING)
International • $3.00 USD economy mail (NO TRACKING)

Free Shipping
For orders $75+ free shipping with tracking is included for addresses in the United States and Canada.

Ordering Processing
Orders are typically processed in 5 to 7 business days for in stock items. Custom orders are subject to different processing times.

Shipping and Delivery Times
USA • 5 to 15 business days
Canada • 5 to 10 business days
International • 15 to 30 business days

Tracking

Canada • All orders are shipped with Canada Post or in partnership with Chit Chats. Please note that the economy mail option does not include tracking. All other shipping options include tracking. 

USA • Orders that include stamps are shipped in partnership with USPS and Chit Chats and include tracking. Sticker only orders do not include tracking and are shipped through our economy mail option. 

International • Orders that include stamps are shipped with Canada Post and include tracking. Sticker only orders do not include tracking and are shipped through our economy mail option. 

International Customs Fees, Taxes, and Tariffs
Papergram is not responsible for any potential additional charges (i.e. customs charges, additional taxes, tariffs, etc.) for international orders.

European Union (EU) Import Identifiers
Our products do not have standardized product identifiers (GTIN, EAN, UPC, or ISBN), as they are independently designed and handmade stationery items.

Returns and Exchanges
In the event you are unsatisfied upon arrival of your order, you are eligible for a refund of the purchase price minus any shipping fees. Items must be returned to Papergram via mail in their original condition within two business days of shipment arrival. Custom or personalized orders and digital downloads cannot be returned or exchanged. Opened ink pads are not eligible for returns or exchanges.

Custom Orders (Custom Designs, Specific Stamp Sizes)
Please contact us if you're interested in a specific stamp in a different size or a specific custom design.

Wholesale Orders
Please contact us if you're interested in wholesale or stocking your shop with Papergram products!